How to get the lost Clash of Clans village back

Do you beware of losing your Clash of Clans account? If you haven’t linked your account for backing up yet, I strongly recommend you read this tutorial first: Backup and restore Clash of Clans so if you lose your village, you can back it up whenever you want.

But unfortunately, sometimes that we have troubles with our devices or even our accounts, we can’t get our village back by using common ways. What should we do? In this case, there is just one way to do, It is contacting with the Clash of Clans Player Support.

How to get the your Clash of Clans village back step-by-step

You need to do this as soon as you can to recover your village. The more time you delay, the harder the recovery will be.

  1. Open Clash of Clans, tap on the Settings icon then tap on the Help and Support button:
    help and support menu Clash of Clans
  2. Tap on the top right Send icon to write a message to the support.
    Enter these information (about your current village and your lost village) in the message for locating your village exactly:

    • Name of your two villages.
    • Name of your Clans.
    • Level of your two villages.
    • Level of your two village’s Town Halls.
    • When did you start playing your old account? (Which month?)
    • Attach a screenshot of your lost village if you can.
      get lost Clash of Clans account back
  3. Send!

Note: If your device dones’t show the Send Message icon, you can easily open the contact form by tapping on the Search icon and scroll down to the bottom.

After the submitting, it will depend how much information you’ve given to the support to get your Clash of Clans village back. Just keep calm, doing somethings or play other video games in a few days without your village. After couples of days, the Clash of Clans support team will give you a code, copy that code into the Settings/Link a device to load your village!

If you forget your Google account/password, and your Clash of Clans village has been linked to it, here is the best way to get it back:

  1. Go to the Google Password Assistance page at here.
  2. Choose I‘m having other problems signing in.
  3. Follow all steps and verify your identity.
  4. Fill out the form.

You will get your Google account along with your Clash of Clans village back shortly. Normally, it just takes about 2 days.

  • aswin

    How can i get my village th

  • Syaba Ang Dahilan

    hello ..guys how are u? ok i give my advice people to all diqus know very semple guys all question any question about coc clash of clan people goo youtube any problems about clash of clan search just like my village is lost after that you watching how return your village thats ryt guys thank you..

  • Abhinav Anand

    hi. i need some help. i accidentally deleted my google play games profile which also losing my gamer ID, XP, achievements, progress etc. im back to level 1 in google play.. i opened clash of clan game, trying to connect to google.. google asked me to create new gamer id. so i created new… re-link my coc to google with the same gmail account, there’s loading happening and gone… google sign-in still mark “disconnected”, it did not link.. i use another mobile and download coc game, continue the tutorial until it end. having th2 from tutorial,, i’m trying to connect to google to see if my th8 village still there in the same gmail acct but no longer there. what happened is that th2 connect to my gmail. this is not what i have expected.. i went to google play games deleting that new gamer ID so that the connected th2 will be delete and wanting my th8 back save to google . it says it takes a minute to delete all data, i wait and then back to coc and re-link my th9 back google with the same account but th2 still not deleted. Every time i tried to sign-in google in the game, th2 still there and seems my th8 data in google replace to th2…… i really need help in connecting my th8 back to google so that when uninstalling the app my data is save….. i can still play my th8 coc, the problem is if i uninstall the game i will be losing my whole village… .

  • Rahul

    Sir.. I forget my email for game… What should i do??

  • Forhad Hossain

    Hello sir
    My village not loading
    Email –
    Village – MD SAZID
    level 120
    Town hall 10
    Clan – Was Winners
    Kindly help me to get my account back sir

  • Owais Azam Gondal

    Sir Will. my account was connected to Gmail
    Mistakenly I cleared the App data Now it remains disconnected i tried several times to connect..!!!