If you get a popup when you are playing Clash of Clans and it says “Another device is connecting to this village.” or notice some unusual changes like losing Gems, Gold, Elixir or Troops,… it means that someone else is using your account. Maybe it’s your family member, your friend or a hacker.
Firstly, you should make sure that they are not using devices that your Clash of Clans account has been loaded on. People can load your village from other devices if they have your Apple ID (iOS) or Google ID (Android) and the password.
If you can’t find who is that, please contact the support of Clash of Clans in-game immediate by go to Settings in game ~> Help and Support ~> Contact and follow the form below:
There is a guy keep using my account, spending my loot, my Gems and ruining my game. I am sure that he/she is not either my friend or my family member. Please help me prevent him from ruining my village. Here are some information of my account to prove that I’m the owner:
– I created my account in <write the date when you created your account here. Example: December 2014>. – My nickname in game is: <your nickname> – My Clan in game is: <Your Clan name> – My Clan Tag is: <Your Clan Tag>
Thank you, Will.
After sending the message, It takes from 2-5 days to receive the reply.
After reading your message, the support will lock your account. You just can open it by entering the correct passcode.
The support will give you the passcode via the reply. You will receive it directly in game.
To secure your Clash of Clans account, please remember:
Never sell or buy your account with other players.
Never share your account information with somebody else.
Never use hack or cheat tools and websites. They are all fake!
Do not use other people’s devices to play game with your account.
Supercell employees never ask for your account ID and password.