“Another device is connecting to this village” Problem

If you get a popup when you are playing Clash of Clans and it says “Another device is connecting to this village.” or notice some unusual changes like losing Gems, Gold, Elixir or Troops,… it means that someone else is using your account. Maybe it’s your family member, your friend or a hacker.

Another device is connecting to this village

Firstly, you should make sure that they are not using devices that your Clash of Clans account has been loaded on. People can load your village from other devices if they have your Apple ID (iOS) or Google ID (Android) and the password.

If you can’t find who is that, please contact the support of Clash of Clans in-game immediate by go to Settings in game ~> Help and Support ~> Contact and follow the form below:

another-device-is-connecting-to-this-village-problem-2

Message:

Hi,

There is a guy keep using my account, spending my loot, my Gems and ruining my game. I am sure that he/she is not either my friend or my family member. Please help me prevent him from ruining my village.
Here are some information of my account to prove that I’m the owner:

– I created my account in <write the date when you created your account here. Example: December 2014>.
– My nickname in game is: <your nickname>
– My Clan in game is: <Your Clan name>
– My Clan Tag is: <Your Clan Tag>

Thank you,
Will.

Note:

  • After sending the message, It takes from 2-5 days to receive the reply.
  • After reading your message, the support will lock your account. You just can open it by entering the correct passcode.
  • The support will give you the passcode via the reply. You will receive it directly in game.

To secure your Clash of Clans account, please remember:

  1. Never sell or buy your account with other players.
  2. Never share your account information with somebody else.
  3. Never use hack or cheat tools and websites. They are all fake!
  4. Do not use other people’s devices to play game with your account.
  5. Supercell employees never ask for your account ID and password.

Hopefully my tip can help you!

  • Abilash

    I dont have any purchase alos

  • abbas mustafa

    I thought they were going to lock my village but why the other guy can still open it ?

    • abbas mustafa

      Am i the onLy one that can be Lock up from my account ?

      • abbas mustafa

        Please someone answer me i follow all the instruction above and sended my informations . They reply me to give my exact TH name clan name and XP Level then after that they didnt reply yet .

    • Will Potter

      No, no one can log into your account. Seems like they haven’t locked your account yet.

      • abbas mustafa

        Hey its been banned for now . And when i open it there is a pop up thing and it says to contact support with the ticket number . Am i the onLy one that can see it or can the other device can aLso see it ??

        • Will Potter

          Other devices can see it but don’t worry! Just wait for a few days and you can access into your account!

          • abbas mustafa

            Hi there thanks so much for the heLp really . But while they banned my account they message me on my gmail. This what it say on image . Where should i send the information that they asking .shouLd i send it on the game ??

          • Will Potter

            Hello mate!
            You can send it to them from any other device!

          • abbas mustafa

            Its not been effective the other guy can still open my account whats happening i thought he can never ever open it they didnt send me any code to unLock it after it has been banned !! PLEASE I REALLY NEED HELP

          • abbas mustafa

            Its not been effective the other guy can still open my account whats happening i thought he can never ever open it they didnt send me any code to unLock it after it has been banned !! PLEASE I REALLY NEED HELP PLEASE

          • abbas mustafa

            Its not been effective the other guy can still open my account whats happening i thought he can never ever open it they didnt send me any code to unLock it after it has been banned !! PLEASE I REALLY NEED HELP PLEASE no one can answer ???

      • abbas mustafa

        what if i buy a new phone and i want to transfer my account to my new phone what i need to do .??you said that once i unlocked it it can never be open to any other devices

        • abbas mustafa

          what if i buy a new phone and i want to transfer my account to my new phone what i need to do .??you said that once i unlocked it it can never be open to any other devices ???

        • Will Potter

          Hello man,
          You can use Google ID to load your account on any Android device and Apple ID to load your account on any Apple device!

        • SAW_JOK3R

          Your account can be accessible from the gmail id in which ever device you sign in with that id. I guess you’re mentioning “device connect” feature. That can happen with another gmail id or for cross platform, an apple id. But the village will be accessible from both of the gmail id. The thing you can do is to transfer your whole account to another gmail id

          • Aslam Khan

            I lost my village,
            My gmail id right.but i cant load my village by gmail.and 3 daysdays agi i see some one active in my account.he change my account name.he left clan.
            Help me,i spent 2 year on this account.one month ago in globle one player ask same question.device name,my location, when i start game.
            But that i have nothing idea he can use this information.
            Now in support and help,supercell said me i already contact him for recover my village.now how can i deal with them.
            Any possibility to they get back my account. If yes then plz guide me..

  • Рауан Исс

    Hello guys,
    So basically i followed up the all instructions. i am playing on Ipad, but supercell told me that guy is using Android. So i had to use my Dad’s Samsung to create new COC village, SC gave my a code to link this Samsung as my android device, so i thought that he would not have access after that, but next day this guy spends all my gems and resources. so what should i do now? if there is no other option to fix it, i would prefer my account do get deleted or banned for liftime. I have maxed out th9 (250 lavas, maxed royals), so its better if no one plays.

    • Will Potter

      Hello!
      You should contact Supercell and tell them to ban your account on other devices. They will send you an unlock code and you can use it to unlock your account on your devices.

      • Рауан Исс

        Hi Will and thanks for your reply! So today i wrote them via supercell support. And they said they already cleaned my account from suspicious activity, and they are keep saying that i am spending everything on my acc. Plus they said they do this procedure only once, so i guess its RIP for my account.

        • Will Potter

          Do you think someone spending your resources directly on your phone?

          • Рауан Исс

            100% sure NO! My tablet and smartphone is always with me. Since i linked my village to my dad’s phone, i asked him maybe he is playing, but answer was obviously no lol. Today i didnt notice something suspicious, so i hope he doesnt have an access anymore. But i was really surprised yesterday when i saw he spend my resources, left clan, and spend gems. Even though my village was locked by supercell stuff, and i was the only one who had the code for unlock, and after that i linked my father’s Android phone (I am playing on iOS, but the [email protected] was using Android).

          • remington

            hi will potter,pls help me with my problem too..somebody is trying to connect on my coc account,ive change my gmail password already but he/she can still connect on my device..what should I do to fix this?thanks in advance

  • Daan DaanGaming

    ok 1 year and a half ago i linked my acount with a friend that was stupid but he lost it lucky now were not friends anymore and he has it back and is fucking evreything what do i need to do to stop this fucker

  • abbas mustafa

    Its not been effective the other guy can still open my account whats happening i thought he can never ever open it they didnt send me any code to unLock it after it has been banned !! PLEASE I REALLY NEED HELP PLEASE

    • Will Potter

      If your account gets banned, how do you know that guy is still playing your account?

  • hijackedaccount=(

    Hi guys i recently was hacked too. Mine was google account and clash. They hijacked my paypal. Spent 400 dollars. Changed all my personal info and password on google. So cant get super cell to help without info from google account. Cant get google to help because of password being changed. Guy wrecked my base ditched my clan spent my loot. Im so stumped ive call google 10 times been threw account recovery process 30 times password recovery. But his name is on my account on the login screen it says Jack Robert with a pic of a th8 base. Im a th10.

    Info. On my clash account
    Captian stabbin
    Lvl144
    Th10
    Currenty dropping throphies because of hacker
    Last clan pillagedvillage

    Any help would be greatly appricaited. Like i said i cant figure this out. Been a long 7 days.

    • Will Potter

      You should follow my tip above. Only Supercell can stop this. I am so sorry man!

  • Savvy Roshan Lama Moktan

    i have very critical condition. Actually i have bought gmail id with some one so that i can have his coc account. As soon as i got his password i changed my rescue email id and mobile number so that next time he wont be able to log in that account easily. But unfortunately because of gmails loose policy that guy was again able to change password since he knows old password and old recovery email id. In this case will google or coc listen my problem?

  • AAKASH BHOWMIK

    hi im Ade ive a th9 semi max account in my iphone.. the account is from a google id but some of my earlier friends used to know the pw and thus they ruined my base…i cant proggress…PLEASE GUYS BEG OF U! HELP ME!! i want to disconnect my account from google and play via game centre only… PLEASE HELP!

    • Will Potter

      Did you try to follow my tip above buddy?

      • AAKASH BHOWMIK

        Now there’s no contact us thing i cant msg supercell

  • Paulo

    I have been hacked, someone has logged into my account and changed my name, spent all my gems, change the clan. My question is, when I get my account back, restored, I will have my gems again before got hacked, same with the name change?

    • Will Potter

      Nah, I am so sorry but you just can’t do that. But, you can try to contact Supercell to take it back from that guy!
      I am so sorry!

      • Paulo

        And how can I get back my name if he used The name change? I got banned for 2 days reason, owner verificación, but The 2 days gone and they haven’t contact me yet about The problem. What else I have to do to get back my account?

  • Daniel Valencia Suba

    hey guys, the contact us button in help and support is missing what should i do? my phone was stolen and its bothering me alot while I’m playing. please help me.

  • subrat

    my account is been running on some other device n somebody is using my account….. even though i changed my password he is still logged in…. how do i disconnect him frm access to my account…is there no log me out of other devices option? please HELP!! 🙁

    • Will Potter

      Hey,
      Please follow my tip above in order to prevent him from using your account. Good luck!

  • subrat

    Mera account hack ho gaya, email ka paswd change kor deya .plz help….

  • mumma

    Both my boys have their own ipad’s, their own game centre account and both want to play coc. However, when boy 2 signs into his game centre account boy 1’s coc village opens up. Boy 2 doesn’t have a village yet as he’s never played. How can they play their own games? Thanks in advance

    • Will Potter

      Seems like he needs to create a new Apple ID! I am so sorry!

      • mumma

        They both have their own Apple ID, that’s what I can’t understand, regardless of what ID we use it always opens boy 1’s COC account…Any other suggestions?

  • Mari García Hernández

    hello, I changed gmail password , call gave me a code for the new gmail account , but still connect , change my village , appears message by connecting another device, I have answered that they can not do anything , the other device is connected or both Gmails accounts are linked to the same village ? I can have hope ? Thank you!, apology , I used translator, nobody answers in Spanish

    • Will Potter

      Did you follow my introduction above?
      Normally, they will ban your account and give you a code, and only you can unlock your account by using that code :).

  • Jangiz Dakuky

    Hi i have the same problem .. someone else was using my account so i reported to supercell and they asked me the questions about my account and i answered all correct and then they said they will ban my account for 2 days and i got banned and they gave me the ticket number for my account .. so after the 2 days ban when i enter my village it was townhall level 9 .. but now when i enter it . it shows up townhall level 1 🙁 please help me what should i do 🙁 please help me get my townhall 9 back

  • rockz3r

    Account was compromised and unlinked from google account , Contacted support

    They linked back my account to my main google. But my acc is still compromised , He/she probably has the local data of my village, that is why even after I changed my password of google account in which the acc is linked ,he Is still able to use it.
    So , I contacted them again and told that my village was compromised and unlinked , u guys helped me in linking it back but , the account is still compromised. then they asked for additional questions , and now I got this reply.
    What to do guys

    • rockz3r

      I can also use my account , problem is he is also using my acc which i dont want at all..

    • rockz3r

      I think he got the referrence code and contacted supercell with it.
      I did not get the code , because my account was unlinked from my google account.

  • rockz3r

    My acc was locked , I contacted them and they just gave me a code to use for linking to new device . I used it on my same device and same google account . It still is compromised , if I ask them to do this again , should I link it to new google account??

  • Aslam Khan

    I lost my village,
    My gmail id right.but i cant load my village by gmail.and 3 daysdays agi i see some one active in my account.he change my account name.he left clan.
    Help me,i spent 2 year on this account.

  • Joydeep Chakraborty

    There is no contact us option in new coc. What to do? My acc is hacked.

  • suroj biswas

    Someone use my village and change my nick name so i change my name please help me

  • Clasher

    Hey Will,
    Im now recovering my clash of clans and I’am one step behind to complete my ownership verificatioWhat’s next If I already verified that Im the real owner? Will they give a passcode? What If I already recovered my clash of clans and linked to a new google+ ID, will the hacker can still access and open my clash of clans to his device? https://uploads.disquscdn.com/images/5b1d087465e6eb1f9c58d51d81c13a13f70a283cd0bf7eddc66ccb7464c18e1d.png

  • Yeshay Dema

    I thought they ll send it my Gmail now it’s locked and I lost my account

  • Rayz killer

    i have got bann like u said for 2 days and i got a ticket num but after 2 day my id is opened but still he/she is usig my acc what should i do plz help me fast what should is do with that tcket num should i send to supercell or what im confused,

  • disqus_e8ee4rQt65

    Will the hacker be able to access the other stuff on my phone?

  • disqus_e8ee4rQt65

    Can the hacker see the other stuff on my phone?

  • Darshan Upadhyay

    Hey i loaded my village to a guys device by gmail id after using i remove my gmail id then also he is using my village and destroying it how can i stop him is it bcoz after logging out also forst time our village comes first and he is not changing it and using it

  • Sameera Madusan
  • Anirban Kopty

    Can’t find the ‘contact us’ button in COC ‘Hello and Support’ menu! How to contact them?

  • satvik garv

    Please a hacker is using my id.please tell me how cani prevent him to do so because he has hacked my gmail account.please my last hope are please help me

  • علاء الركابي

    please contact the support of Clash of Clans in-game “immediate”. LOL and they reply from 2-5 days to receive the reply what is this .. you know what is gonna happen in 2-5 days you moron fuck this game just sweating 4-5 years after all some ass to take the village so easy from me .. when you contact super cell first question creations month . how’s remember after 5 years . if that importing why you super cell didn’t mentions that when we create the account !!!!!!!!!!!!!!!!?? to make it easy for your PLAYERS didn’t you making money from us ? i gave all the prof i have name – city – country all devices model number face book id . all thees not prof unless * creations month* what stupid this that . and i hope to * secure * your Game more then that